Simplify international payments with our NovoFX app

Any existing client of Absa who has a cheque or savings account and they must be registered for internet banking. NovoFX users can send money from their own country to any country except for the following sanctioned countries: Iran, North Korea, Syria, North Sudan, South Sudan, Cuba and Crimea.

To sign up, you'll need to register using your Absa Internet Banking username and password. After you have registered on NovoFX, you will log in using those same credentials. A one-time PIN (OTP) will be sent to your cell phone number registered with Absa. Please enter this to complete the process.

No. You need to be an existing Absa customer and registered on Absa Internet Banking for you to install and transact on the NovoFX application.

If required, you'll be prompted to upload the relevant documents during the transaction flow. You can either upload them from a file saved on your mobile device, or from popular cloud providers such as Dropbox, or take a photo using the camera on your device.

Since NovoFX re-uses your Absa Internet Banking username and password, please reset your password using internet banking (click forgot password) method or either by contacting our call center on +(248) 438 3939 or visiting your nearest branch.

No. Absa does not charge any commission on all FOREX transactions.

You can edit a beneficiary by selecting the Beneficiaries tab, simply selecting the beneficiary you would like to edit and then selecting Edit details. You will also be required to input an OTP as part of this process.

Incorrect beneficiary details may delay your transfer and result in additional charges being incurred. If you notice that the details you entered are incorrect, please contact our call centre on +(248) 438 3939 or your nearest branch to assist in rectifying the error.

NovoFX uses a number of security mechanisms to increase your security to prevent identity theft and other online fraud threats. Your security is our number-one priority, which is why we have a number of systems in place to ensure that your risk of being defrauded is reduced. These include the following:

• Multiple firewalls: NovoFX makes use of multiple firewalls to ensure that only clients with valid access credentials can access the service.

• Advanced encryption software: We use the most advanced internationally accepted standards of encryption technology when transmitting your data from the app to the bank.

• App timeout and automatic logout: If you have logged into NovoFX and there is no activity or the app goes to the background, you will be automatically logged out and will have to sign in to continue.

• One-time verification passwords: When registering on the NovoFX application, creating a new beneficiary or editing an existing beneficiary, a special one-time password, called a one-time PIN (OTP), will be sent to your cellphone. You must type this into the indicated field for verification. This PIN can only be used once.

The available currencies are USD, GBP, EUR, ZAR, SGD