• Log your grievance along any of the channels below

     

    Through our website:
    Click here

     

    By phone:
    +248 438 3939

     

    By email:
    customerservices.sc@absa.africa

     

    By post:
    Customer Service Department
    Absa Bank (Seychelles) Limited
    PO Box 167
    Victoria
    Mahe
    Seychelles

  • How soon you can expect a response

     

    You will receive a response within 10 working days and we will do our best to resolve your complaint within this period. Some complex complaints may take a longer time to resolve. However, even in such cases, you will be informed about the status of your complaint within this timeframe.

  • To escalate your grievance

     

    By phone:

    +248 4383939

     

    By emailcustomerservices.sc@absa.africa

    If you are not satisfied with the resolution, you may request us to refer the matter to:

    • Head of Customer Service
    • The Managing Director Absa Bank (Seychelles) Limited or
    • To the Central Bank in accordance with section 8(2) of the Financial Institutions (Complaint Handling) Regulations 2008.
Need more help?

Call us on:
(+248) 438 3939

Chat to Abby on WhatsApp:
(+248) 252 1878

Email us:
customerservices.sc@absa.africa