• Log your grievance along any of the channels below


    Through our website:
    Click here


    By phone:
    +248 438 3939


    By email:


    By post:
    Customer Service Department
    Absa Bank (Seychelles) Limited
    PO Box 167

  • How soon you can expect a response


    You will receive a response within 10 working days and we will do our best to resolve your complaint within this period. Some complex complaints may take a longer time to resolve. However, even in such cases, you will be informed about the status of your complaint within this timeframe.

  • To escalate your grievance


    By phone:

    +248 4383939


    By emailcustomerservices.sc@absa.africa

    If you are not satisfied with the resolution, you may request us to refer the matter to:

    • Head of Customer Service
    • The Managing Director Absa Bank (Seychelles) Limited or
    • To the Central Bank in accordance with section 8(2) of the Financial Institutions (Complaint Handling) Regulations 2008.
Need more help?

Call us on:
(+248) 438 3939

Chat to Abby on WhatsApp:
(+248) 252 1878

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