We continuously strive to improve our customer experience and raising your grievance will give us the opportunity to put things right for you.
You will receive a response within 10 working days and we will do our best to resolve your complaint within this period. Some complex complaints may take a longer time to resolve. However, even in such cases, you will be informed about the status of your complaint within this timeframe.
To escalate your grievance
By phone: +248 4383939
By email: firstname.lastname@example.org
If you are not satisfied with the resolution, you may request us to refer the matter to:
- Head of Customer Service
- The Managing Director Absa Bank (Seychelles) Limited or
- To the Central Bank in accordance with section 8(2) of the Financial Institutions (Complaint Handling) Regulations 2008.