Here are some answers to the questions most frequently asked by our customers..

General questions

  • 1. What documents do I need to open an account?

    This depends on the type of account you wish to open. You can find out more by viewing information provided in the following sections:

    Personal

    Premier

    Business and SME

    Commercial

  • 2. How do I receive statements?

    To register for and receive e-Statements, you need to bring along a valid  national identity card or passport to your nearest Absa branch. Once you register for e-Statements, all your statements, including statements for your loan accounts, will be sent to you electronically at the frequency that has been setup for the type of account. You may also view your statements (from a period dating 36 months) on our internet banking platform or Absa Mobile App.

  • 3. How can I find out what my account balance is?

    You can view your most recent account balance via ATM or through our internet banking portal or Absa Mobile App.

  • 4. How do I set up SMS alerts?

    Internet banking subscribers can easily do this online, by navigating to the Alerts menu option under Customer Service. If you do not have access to internet facilities, you can register for SMS alerts at your nearest Absa branch by bringing along your valid national identity card or passport.

  • 5. How can I find out your current FX rates?

    You can find our latest FX rates on our website by clicking here. Our rates are also published daily on our Facebook page.

  • 6. How do I setup a standing order?

    Internet banking subscribers can set up a standing order easily online by navigating to Transfer & Payment, filling out payment details and selecting whether it is a recurring payment along with the frequency of your choosing.

  • 7. What is the difference between actual and available balance?

    Actual balance is the total amount of money in your account, including pending transactions that have not yet cleared.

    Available balance is the current balance minus pending transactions (such as electronic transactions, point of sale transactions) even though these transactions may not yet have been posted to your account. Your available balance is money that you can spend.

    If there are no pending transactions, your current and available balance will be the same amount.

  • 8. What is an IBAN and how can I find out mine?

    IBAN stands for International Bank Account Number and is a system used to identify individual bank accounts worldwide. You can view your IBAN on your bank statement.

  • 9. What is SEFT?

    SEFT is short for Seychelles Electronic Funds Transfer, which is an electronic domestic funds transfer system setup between all banks in Seychelles. This system was structured and is regulated by the Central Bank of Seychelles. SEFT facilitates domestic rupee money transfers through a secured online communication channel, minimizing the need for physical exchange of cash and manual processing. In addition to interbank domestic funds transfers, SEFT also support payments from a banking institution to Payment Service Providers (PSPs) e.g Paypal and Google Wallet.

  • 10. What are the uses of the Absa Banking App and Internet Platform?

    Absa Bank Seychelles already provides electronic domestic funds transfers between all banks in Seychelles, with more add-on’s, to its esteemed customers. This is readily available through our Absa Bank Seychelles Mobile App, available from your Google Play Store (Android) or App Store (iOS) or Huawei App Gallery, or our Absa Internet banking platform.

    Using our platforms allows you to:

    •          Check your Balance & Transactions (Statement View) Anytime, Anywhere!

    •          Make Local & International Transfers to other banks

    •          Pay your bills

    •          Transfer funds between Absa accounts

    •          View your credit card statements and loan balances

    •          Sign up to receive SMS notifications for transactional activities

    •          Login using your fingerprint (Bio-metrics) (NO OTP CONFRIMATION NEEDED FOR TRAVELLERS).

    •          Set and manage your transaction limits

    •          Block and deactivate your own cards

    •          Update your personal contact details

  • 11. What is the SWIFT code for Absa Bank Seychelles?

    Our SWIFT code is BARCSCSC.

  • 12. How do I amend my contact information that Absa Bank Seychelles has on their system?

    You can amend your contact information, such as your telephone number or your email address, on the online banking platform, mobile app or by visiting one of our branches. Please note that your residential address can only be changed with a utility bill, land line telephone bill not older than three months or a valid rental or lease agreement etc.

  • 13. What is Dragon Pass?

    Available to the Premier/Prestige segment customers or Platinum credit card holders, DragonPass is a membership programme providing the customer with the ability to access Airport lounges, lounge restaurants and airport transfers at discounted rates.

  • 14. What are the fees and charges for your banking products/services?

    You can find the latest fees and charges for our banking products and services on our website by clicking here.

  • 15. Which of Absa Seychelles’ ATMs accept cash deposits?

    • Seychelles International Airport
    •  Absa Commercial Branch- Market street
    • Bois de Rose Shopping Complex
    • Victoria House
    • Independence Avenue
    • Providence
    • Baie Ste Anne Praslin
    • Grand Anse Praslin
    • La Digue

  • 16. What is email indemnity?

    A form of a contractual agreement made between the bank and the customer in which the customer agrees to indemnify/protect the bank against any miscommunication, error, loss and damage monetary and otherwise caused `to the bank. These may be in the event that the email is intercepted, modified or manipulated.

Credit/Debit card questions

  • 1. What should I do if my credit or debit card is lost or has been stolen?

    You can block/freeze your Absa debit card using the Absa Mobile App

    Alternatively, you can also contact us on the following number if your card is lost or has been stolen:

    Debit cards: (+248) 4383973

    Credit cards: (+248) 4225900

  • 2. Do I need to advise the bank if I intend to use my Absa credit or debit card overseas?

    Yes. You will have to fill in a cardholder’s travel advisory form and bring it to the branch prior to going overseas to advise us of your travel plans. You can find this form on our website or achieved through your internet banking simply by navigating to Customer Service, Travel notice and adding in your travel details without the need of visiting a branch. You may also contact our Call Centre on 4383939 or Customerservices.sc@absa.africa whereby they can email you the form which you can email back to us.

  • 3. How do I change my PIN?

    Internet banking subscribers with an Absa debit card can easily do this online, by navigating to Card Management menu under Customer Service . You can also change your PIN at any of our ATMs.

  • 4. What should I do if I forget my PIN?

    Debit Card - Internet banking subscribers can easily change their PIN online by navigating to the Settings option.

    Credit Card - Kindly contact us on the following number to request a PIN reminder: (+248) 4225900. This will be communicated to you through physical mail. Please ensure your credit card mailing address details are updated.

  • 5. What should I do if my card is blocked?

    Debit Card – Contact our Call Centre on 4383939, you might be required to come by the branch if necessary.

    Credit Card - Kindly contact us on the following number for enquiry: Credit cards: (+248) 4225900.

  • 6. What should I do if my card has been captured by an ATM machine?

    Debit Card - Captured cards are usually available between 24 to 48 hours after capture, depending on the ATM location of capture and operating hours. Should the card be blocked, a replacement card might be required depending on the circumstances of the card being blocked.

    Credit Card - Your branch will call you for collection. Please ensure your contact details are updated.

  • 7. What do I need to bring if I wish to apply for a credit card?

    You will need to provide:

    • A valid identification document such as a passport or national identity card
    • Your salary slip no more than 3 months old
    • Proof of address not more than 3 months old
    • A letter from your employer showing your confirmation in post if you have been employed for less than 6 months

  • 8. What should I do if my debit or credit card is nearing its expiry date?

    Debit Card – Come by your respective branch for a card replacement.

    Credit Card - A replacement credit card is processed two months prior to expiry date. Your branch will call you for collection.

  • 9. How do I know my credit card repayment due date and amount due?

    Your due date and amount due are communicated through SMS alerts and your e-statement.  This is also visible through digital channels – Mobile App and Internet Banking. Customers are reminded that they benefit from up to “56 days” interest free period upon using their credit card for transactions, after which, interest is added to the borrowed sum.

Need more help?

Call us on:
(+248) 438 3939

Chat to Abby on WhatsApp:
(+248) 252 1878

Email us:
customerservices.sc@absa.africa