Here are some answers to the questions most frequently asked by our customers..
To register for and receive e-Statements, you need to bring along a valid national identity card or passport to your nearest Absa branch. Once you register for e-Statements, all your statements, including statements for your loan accounts, will be sent to you electronically at the frequency that has been setup for the type of account. You may also view your statements (from a period dating 36 months) on our internet banking platform or Absa Mobile App.
You can view your most recent account balance via ATM or through our internet banking portal or Absa Mobile App.
Internet banking subscribers can easily do this online, by navigating to the Alerts menu option under Customer Service. If you do not have access to internet facilities, you can register for SMS alerts at your nearest Absa branch by bringing along your valid national identity card or passport.
Internet banking subscribers can set up a standing order easily online by navigating to Transfer & Payment, filling out payment details and selecting whether it is a recurring payment along with the frequency of your choosing.
Actual balance is the total amount of money in your account, including pending transactions that have not yet cleared.
Available balance is the current balance minus pending transactions (such as electronic transactions, point of sale transactions) even though these transactions may not yet have been posted to your account. Your available balance is money that you can spend.
If there are no pending transactions, your current and available balance will be the same amount.
IBAN stands for International Bank Account Number and is a system used to identify individual bank accounts worldwide. You can view your IBAN on your bank statement.
SEFT is short for Seychelles Electronic Funds Transfer, which is an electronic domestic funds transfer system setup between all banks in Seychelles. This system was structured and is regulated by the Central Bank of Seychelles. SEFT facilitates domestic rupee money transfers through a secured online communication channel, minimizing the need for physical exchange of cash and manual processing. In addition to interbank domestic funds transfers, SEFT also support payments from a banking institution to Payment Service Providers (PSPs) e.g Paypal and Google Wallet.
Absa Bank Seychelles already provides electronic domestic funds transfers between all banks in Seychelles, with more add-on’s, to its esteemed customers. This is readily available through our Absa Bank Seychelles Mobile App, available from your Google Play Store (Android) or App Store (iOS) or Huawei App Gallery, or our Absa Internet banking platform.
Using our platforms allows you to:
• Check your Balance & Transactions (Statement View) Anytime, Anywhere!
• Make Local & International Transfers to other banks
• Pay your bills
• Transfer funds between Absa accounts
• View your credit card statements and loan balances
• Sign up to receive SMS notifications for transactional activities
• Login using your fingerprint (Bio-metrics) (NO OTP CONFRIMATION NEEDED FOR TRAVELLERS).
• Set and manage your transaction limits
• Block and deactivate your own cards
• Update your personal contact details
Our SWIFT code is BARCSCSC.
You can amend your contact information, such as your telephone number or your email address, on the online banking platform, mobile app or by visiting one of our branches. Please note that your residential address can only be changed with a utility bill, land line telephone bill not older than three months or a valid rental or lease agreement etc.
Available to the Premier/Prestige segment customers or Platinum credit card holders, DragonPass is a membership programme providing the customer with the ability to access Airport lounges, lounge restaurants and airport transfers at discounted rates.
- Seychelles International Airport
- Absa Commercial Branch- Market street
- Bois de Rose Shopping Complex
- Victoria House
- Independence Avenue
- Baie Ste Anne Praslin
- Grand Anse Praslin
- La Digue
A form of a contractual agreement made between the bank and the customer in which the customer agrees to indemnify/protect the bank against any miscommunication, error, loss and damage monetary and otherwise caused `to the bank. These may be in the event that the email is intercepted, modified or manipulated.
Credit/Debit card questions
You can block/freeze your Absa debit card using the Absa Mobile App
Alternatively, you can also contact us on the following number if your card is lost or has been stolen:
Debit cards: (+248) 4383973
Credit cards: (+248) 4225900
Yes. You will have to fill in a cardholder’s travel advisory form and bring it to the branch prior to going overseas to advise us of your travel plans. You can find this form on our website or achieved through your internet banking simply by navigating to Customer Service, Travel notice and adding in your travel details without the need of visiting a branch. You may also contact our Call Centre on 4383939 or Customerservices.email@example.com whereby they can email you the form which you can email back to us.
Internet banking subscribers with an Absa debit card can easily do this online, by navigating to Card Management menu under Customer Service . You can also change your PIN at any of our ATMs.
Debit Card - Internet banking subscribers can easily change their PIN online by navigating to the Settings option.
Credit Card - Kindly contact us on the following number to request a PIN reminder: (+248) 4225900. This will be communicated to you through physical mail. Please ensure your credit card mailing address details are updated.
Debit Card – Contact our Call Centre on 4383939, you might be required to come by the branch if necessary.
Credit Card - Kindly contact us on the following number for enquiry: Credit cards: (+248) 4225900.
Debit Card - Captured cards are usually available between 24 to 48 hours after capture, depending on the ATM location of capture and operating hours. Should the card be blocked, a replacement card might be required depending on the circumstances of the card being blocked.
Credit Card - Your branch will call you for collection. Please ensure your contact details are updated.
You will need to provide:
- A valid identification document such as a passport or national identity card
- Your salary slip no more than 3 months old
- Proof of address not more than 3 months old
- A letter from your employer showing your confirmation in post if you have been employed for less than 6 months
Debit Card – Come by your respective branch for a card replacement.
Credit Card - A replacement credit card is processed two months prior to expiry date. Your branch will call you for collection.
Your due date and amount due are communicated through SMS alerts and your e-statement. This is also visible through digital channels – Mobile App and Internet Banking. Customers are reminded that they benefit from up to “56 days” interest free period upon using their credit card for transactions, after which, interest is added to the borrowed sum.