Documents required to identify and verify you as part of Customer Due Diligence when opening a new account or updating your account information

  • Acceptable documents for Identity are:

    • A valid passport (mandatory for non-residents/foreigners)
    • A valid national identity card or valid passport for Seychellois

  • Acceptable documents for Proof of Address (not older than 3 months or valid) For Individuals

    • Utility bills/invoice/account statement with logo (or equivalent) with bill holder name and full address details. Note that utility receipts that are not accompanied by a bill/invoice/account statement will not be accepted
      • Where the bill is in not in the name of the account holder/applicant; The bill accompanied with a letter from bill holder confirming residential address of account holder/applicant (letter should state Name and NIN of bill holder and must be signed)
      • Where the bill is on a deceased ;The bill accompanied with the death certificate
      • For self-employed businessperson (sole trader); bill on the entity’s name can be accepted along with the corporate documents confirming business ownership
    • Telecommunication bill (fixed cable and wireless, Airtel, Intelvision) – Mobile Postpaid bill is acceptable on the below basis:
      • Address should be clearly stated
      • P.O Box used as address is not acceptable
      • Bill with address stated as C/O “Employer’s name” or “Entity name” will not be accepted
    • Entertainment bills (cable and wireless, Airtel, Intelvision, Digital Satellite Television (DSTV) – Broadband bill is acceptable on the below basis:
      • Address should be clearly stated
      • P.O Box used as address is not acceptable
      • Bill with address stated as C/O “Employer’s name” or “Entity name” will not be accepted
    • Valid lease agreement (could be in any format, simple agreement or formal one which has been registered or notarised)
      • Should contain the full name of the lessee and lessor
      • Should contain the full physical residential address of the lessee
      • Should not be expired, unless there is a renewal notice/ agreement
      • Should be clearly legible in the local national languages
      • Should be signed by both lessor and lessee
    • Letter from Employer
      • Should address the bank
      • Should be on letterhead or stamped
      • Should state the employment details and
      • Should state full address of the employee
      • Call back to be performed on a risk-based approach
    • Letter from District Administration Office (DA) / Letter from Member of National Assembly (MNA)
      • Should be on letterhead or stamped
      • Should state full address of the employee
      • Call back to be performed on a risk-based approach
    • Letter from Property Management Company (PMC) or similar local residential/estate management companies/agents such as VMA/GICC Utility invoice
      • Should be on letterhead or stamped
      • Should state full address of the employee
      • Call back to be performed on a risk-based approach
    • Valid property insurance policy/valid home mortgage policy/valid home insurance policy
    • Bank statements from other local banks
      • Address should be on the Individual
      • P.O Box used as address is not acceptable
      • Address stated as C/O “Employer’s name” or “Entity name” will not be accepted
    • Title deed, search documents
    • Online electoral roll
    • Prisoners – letter from prison authorities
    • Students (University / Post-Secondary);
      • Letter from hostel management or
      • Lease agreement or utility bills or
      • Letter from post-secondary institution.
    • Senior citizen living at a home for the elderly - letter from elderly home management
    • As an alternate, an Absa staff membercan confirm in writing/through a letter, the address of an account holder/applicant.
      • The Absa staff member should be a BA4 grade and above.
    • Tourists – address provided on the passport and address of tourism establishment/guesthouse or equivalent accommodation.

  • Acceptable documents for Proof of Income

    • Salary slip
    • Employer letter confirming salary
    • Employment contract
    • Self-employed individuals can provide business registration and other corporate documents confirming ownership company. Also provide a letter on the business letterhead stating the amount that you will be drawing as a salary
    • Lease / Rental Agreement (i.e if you are generating income from Rental/Lease)
    • Bank statements (applicable only for pensioners holding existing accounts with Absa Bank and other exceptional cases that is deemed acceptable by Absa Bank (Seychelles) Limited)
    • If you are unemployed but receiving an income from another person or institution (Eg Benefit Agency) please provide evidence as a letter from the person or institution stating the amount
    • Any other document that is deemed as acceptable by Absa Bank (Seychelles) Limited to confirm your source of fu

  • Other documents for Individuals

    • Valid GOP or residency permit for foreigners (if applicable)
    • Marriage certificate or divorce certificate or Official gazette to support any name change(s)

  • Corporate /Small Medium Entities - Proof of Identity

    Proof of identity

    • Official Certificate of Incorporation of Business or Certificate of Registration documents
    • For Embassy-Letter of Appointment from the Department of Foreign Affairs, or a printout from the Department of Foreign Affairs website of the relevant pages as proof  that the embassy is registered with the Department of Foreign Affairs.
    • For government authority- the Applicable Act OR founding documents OR an extract from the government gazette establishing the government authority OR extract from the government website confirming the name, existence and registered address of the customer.
    • Foundation/ Trusts- Letter of authority or Licence or Certificate of registration and/or incorporation
    • Constitution, Rules and Regulations or By-Laws
    • For Supranational- Legal form OR extract from the supranational website
    • Tax Identification Number (TIN)
    • Licence (if entity is licensable)

  • Acceptable documents for Proof of Address for entity (not older than 3 months or valid)

    • Utility bills/Invoice/account statement with logo (or equivalent) with bill holder name and full address details. Note that utility receipts that are not accompanied by a bill/invoice/account statement will not be accepted
    • Telecommunication bill (fixed cable and wireless, Airtel, Intelvision)
    • Entertainment bills (cable and wireless, Airtel, Intelvision, Digital Satellite Television (DSTV) – Broadband bill is acceptable on the below basis:
      • Address should be clearly stated
      • P.O Box used as address is not acceptable
    • Valid lease agreement (could be in any format, simple agreement or formal one which has been registered or notarised)
      • Should contain the full name of the lessee and lessor
      • Should contain the full physical residential address of the lessee
      • Should not be expired, unless there is a renewal notice/ agreement
      • Should be clearly legible in the local national languages
      • Should be signed by both lessor and lessee
    • Bank statements from other local banks
      • Address should be on the entity
      • P.O Box used as address is not acceptable
    • Seychelles Licensing Authority (SLA) operating license - for specific types of businesses which are visited by SLA
    • License/Letter/Certificate from authorities other than SLA that contains the physical business address such as Seychelles Agricultural Agency/Department of Agriculture, EIDC, SMSA, SIB, FSA, CBS
    • Valid property insurance policy
    • Notice of Situation of Registered Address accompanied with site visit report by Relationship Managers
    • Site visit Report signed by Relationship Managers
    • For associations/NGOs with no business operating address (principal place of business) the below can be accepted:
      • Signed Board Resolution clearly stating the business operational address
      • Letter from Company Secretary or Board Member (with letterhead or stamp)
      • Call back to be performed on a risk-based approach
    • Title deed of a property; applicable for entities applying for a loan to initiate construction of building before operations. Once operational, the entity to provide a valid proof of addres as per the above list
Need more help?

Call us on:
(+248) 438 3939

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(+248) 252 1878

Email us:
customerservices.sc@absa.africa