Your safety and security while banking is one of our highest priorities. As a result, we have a number of digital banking systems and security protocols in place to safeguard you against identity theft or any other online threats.

This ensures that no matter where or when you log on, you know you are protected.

  • Two-factor authentication

    Your username and password are two important bits of information required to log into our internet banking platform. However, to complete the login process, you will also need to enter a one-time PIN that will be sent to the mobile phone that you have registered with us.

  • Data encryption

    Our internet banking service is hosted on a secure, 128-bit encrypted server. This means that any information you send us is encoded for your protection.

  • Timed log out

    Internet banking logs you out if you don't use the service for 10 minutes. This gives you added protection if you forget to log yourself out.

  • Deactivation of your login details

    We'll automatically disable your access to internet banking if three incorrect attempts are made to log in using your details. This is to stop fraudsters making repeated attempts to get into your accounts. If you don’t use internet banking for more than 60 days, we will automatically deactivate your account to prevent any person from taking over your accounts.

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Need more help?


Victim of fraud (+248) 438 3939
Stolen cards (+248) 438 3973


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